Booking and registration
It is the responsibility of the person making the booking to ensure that the selected courses are appropriate for their needs.
Any change in the students’ contact details must be notified in writing. iCount cannot be held responsible for being unable to contact a student if the student has not notified iCount in writing of any such changes.
iCount does not accept responsibility for registering customers with professional bodies for the relevant exams.
Courses and study materials are not transferable between customers.
Classroom courses – full payment or employer’s authorisation to be invoiced must be provided before the first day of the course.
Live Online/Online courses – full payment or employer’s authorisation to be invoiced must be provided before material/access to the course will be issued. It is the student’s responsibility to ensure payment or employer’s authorisation to invoice is provided to iCount at least 48 working hours before the start of a Live Online course.
Where employer’s authorisation to be invoiced is given full payment is due by the earlier of the first day of the course or 30 days from the invoice date. If full payment of the invoice is not made by the start of the course the student may be refused onto the course.
iCount reserves the right to charge late payment interest on any invoices not paid within 30 days, at a rate of 4% above the Bank of England base rate.
iCount reserves the right to recover any reasonable debt collection costs in connection with this Agreement.
If the employer gives authorisation to be invoiced the employer is liable for all unpaid invoices even if the student leaves their employment before, during or after the course.
Any credit notes issued will be valid for 12 months from date of issue.
iCount reserves the right to charge £50 for all dishonoured payments.
Computer Based Assessments must be paid for at least 7 days before the exam is scheduled. Under no circumstances are fees then refundable. Student can only defer their exam before payment is made.
Cancellation and deferral by the customer
If a customer wishes to cancel a classroom course, provided more than 14 days’ notice prior to the course start date is given, the course fee will be refunded less a £100 cancellation fee. Any study materials already provided must be returned in unused re-saleable condition, otherwise these will be charged at full retail price.
If a customer wishes to transfer to another equivalent course for the same subject and the same exam sitting, provided there is availability, no additional charge will be made.
If a customer wishes to defer their course to a later exam sitting, provided the course has not yet started, the amount paid will be held as a credit on the customer’s account to be offset against the value of any future course booking. Any new study materials required will be charged at full retail price.
No refunds, transfers or deferrals can be made if less than 14 days’ notice is given.
Live Online/Online courses
If a customer wishes to cancel an online course, this must be done within 30 days of receipt of booking confirmation. All material must be returned in a re-saleable condition within the 30 days, additionally the customer must not have accessed the online resources or attended any live online lectures in order for a refund to be made. If material cannot be returned in a re-saleable condition no refund will be made. After the 30 day period has passed, no refunds will be given.
Cancellation and deferral by iCount
Classroom/Live online courses
iCount reserves the right to cancel, reschedule, or change the location of a course. iCount will endeavour to let students know as soon as the change is made. In such circumstances, the student has the option to reschedule the course, apply the fees to another course, or to receive a refund or credit note for the course fees paid.
Pass Assurance Scheme
CIMA and ACCA
Classroom course students who attend all sessions of a classroom tuition, integrated or revision course and sit the exam in the same sitting but fail it, may attend the next equivalent classroom course for the same paper free of charge. Any new materials required will be charged to the student at cost. iCount cannot guarantee a student’s choice of weekday or weekend courses in respect of Pass Assurance.
Live online students who attend all sessions of a live online tuition, integrated or revision course and sit the exam in the same sitting but fail it, may access the next equivalent live online course free of charge. The original booking entitles students to 12 months access to the online resources. A further extension to access to online resources will be charged at £50 for a further 12 month period.
Online course students are not covered by iCount’s Pass Assurance scheme (see below)
CIMA, ACCA and ICAEW
Online course students who purchase an online course (pre-recorded lectures rather than live lectures) and sit the exam within 12 months but fail it, will be entitled to an extension to access to online resources for a further 12 month period at a charge of £50.
Classroom course students who attend all sessions of a classroom tuition and revision course and sit the exam in the same sitting but fail it, may attend the next equivalent classroom course for the same paper free of charge. Any new materials required will be charged to the student at cost.
Classroom course students who attend all sessions of a course and sit the exam in the same sitting but fail it, may attend the next equivalent classroom course for the same paper free of charge. Any new materials required will be charged to the student at cost. A six month extension to the online resources will be charged at £50.
Please note the following:
Customers will be asked for proof of their real exam results when making a claim.
The retake scheme is not transferable between customers.
The retake scheme is not transferable between subjects.
No cash alternative or refund will be given in the event that a customer is unable to attend an equivalent course for any reason.
Classroom students will receive all materials on the first day of the course.
Online and live-online may collect hardcopy study materials in person or receive delivery to the customer’s preferred address. iCount must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
Study material is strictly not transferable between students.
Any complaint should be made to the Office Manager at iCount. iCount will investigate and reply to the complaint within 14 days. Should the resolution not be acceptable, the customer should reply to iCount within 2 working days of receipt of the resolution and the complaint will then be escalated to a Partner. The Partner will reply within 2 working days of receipt and endeavour to ensure a resolution to the issue is found which satisfies both customer and iCount.
Whilst at iCount personal possessions are the sole responsibility of the student and iCount accepts no responsibility for anything that is lost or stolen. iCount advise students to keep valuables with them at all times.
Any notices required to be served by iCount under this Agreement will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address notified by the student.
All intellectual property rights in all materials and online resources supplied by iCount or their selected partners is expressly reserved. Any unauthorised duplication, publication or distribution is strictly prohibited.
The customer agrees to fully indemnify iCount and relevant third parties in respect of any infringement of intellectual property right.
The liability for iCount and its Directors, Partners and employees for direct losses arising out of their negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this Agreement shall be limited to the cash receipts from the student or employer for the course they are attending at that time.
iCount and its Directors, Partners and employees shall not be liable for any indirect or consequential loss whether arising from negligence, breach of contract or otherwise.
iCount warrants that study materials will be of satisfactory quality but does not warrant that study materials will be error free.
iCount warrants that it will perform any services under this Agreement with reasonable skill and care.
These warranties are provided in lieu of all other warranties express or implied which are hereby excluded to the fullest extent permitted by law.
iCount may use the information to inform students about courses, products or services which may be of interest to them and their employers.
iCount may use the information to inform students of feedback and exam results.
iCount may communicate with the student’s employer regarding their progress, results and attendance.
Students have the right to receive details of the personal information held by iCount.
If any provision of this Agreement is held to be invalid or unenforceable by any tribunal of competent jurisdiction, the remaining provisions shall not be affected and shall be carried out as closely as possible according to the original intent.
The parties to this Agreement irrevocably submit to the exclusive jurisdiction of the English Courts for the determination of disputes arising under this Agreement.