For classroom courses, booking forms must be submitted with payment or employer’s authorisation to be invoiced. For all other courses, payment must be made prior to the despatch of any material.
Where employer’s authorisation to be invoiced is given full payment is due by the earlier of the first day of the course or 30 days from the invoice date.
If full payment of the invoice is not made by the start of the course the student may be refused onto the course.
iCount reserves the right to charge late payment interest on any invoices not paid within 30 days, at a rate of 4% above the Bank of England base rate.
iCount reserves the right to recover any reasonable debt collection costs in connection with this Agreement.
If the employer gives authorisation to be invoiced the employer is liable for all unpaid invoices even if the student leaves their employment before, during or after the course.
Any credit notes issued will be valid for 12 months from date of issue.
iCount reserves the right to charge £50 for all dishonoured payments.
Computer Based Assessments must be paid for at least 7 days before the exam is scheduled. Under no circumstances are fees then refundable. Student can only defer their exam before payment is made.
Booking and registration
It is the responsibility of the person making the booking to ensure that the selected courses are appropriate for their needs.
Any change in the customers’ contact details must be notified in writing.
iCount does not accept responsibility for registering customers with professional bodies for the relevant written exams.
Courses and study materials are not transferrable between customers.
Students must bring their joining instructions on the first day of the classroom courses. Failure to bring them may lead to them being refused entry to the building and the classroom course.
iCount reserves the right to cancel, reschedule, or change the location of a course. iCount will endeavour to let students know as soon as the change is made. In such circumstances, the student has the option to reschedule the course, apply the fees to another course, or to receive a refund or credit note for the course fees paid.
Students may cancel a course provided that at least 14 days’ notice is given to iCount prior to the start date of the course and a refund of the course fees will be given (less a deduction for study materials). For cancellations notified less than 14 days prior to the start date of the course, no refunds will be given.
Pass Assurance Scheme
CIMA and ACCA
Classroom course students who attend all sessions of a classroom tuition, integrated or revision course and sit the exam in the same sitting but fail it, may attend the next equivalent classroom course for the same paper free of charge. Any new materials required will be charged to the student at cost. iCount cannot guarantee a student’s choice of weekday or weekend courses in respect of Pass Assurance.
Live online students who attend all sessions of a live online tuition, integrated or revision course and sit the exam in the same sitting but fail it, may access the next equivalent live online course free of charge. The original booking entitles students to 12 months access to the online resources. A further extension to access to online resources will be charged at £50 for a further 12 month period.
CIMA, ACCA and ICAEW
Online course students who purchase an online course (pre-recorded lectures rather than live lectures) and sit the exam within 12 months but fail it, will be entitled to an extension to access to online resources for a further 12 month period at a charge of £50.
Classroom course students who attend all sessions of a classroom tuition and revision course and sit the exam in the same sitting but fail it, may attend the next equivalent classroom course for the same paper free of charge. Any new materials required will be charged to the student at cost.
Classroom course students who attend all sessions of a course and sit the exam in the same sitting but fail it, may attend the next equivalent classroom course for the same paper free of charge. Any new materials required will be charged to the student at cost. A six month extension to the online resources will be charged at £50.
Please note the following:
Customers will be asked for proof of their real exam results when making a claim.
The retake scheme is not transferable between customers.
The retake scheme is not transferable between subjects.
No cash alternative or refund will be given in the event that a customer is unable to attend an equivalent course for any reason.
Classroom students will receive all materials on the first day of the course.
Online and live-online may collect hardcopy study materials in person or receive delivery to the customer’s preferred address. iCount must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
Study material is strictly not transferable between students.
Whilst at iCount personal possessions are the sole responsibility of the student and iCount accepts no responsibility for anything that is lost or stolen. iCount advise students to keep valuables with them at all times.
Any notices required to be served by iCount under this Agreement will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address notified by the student.
All intellectual property rights in all materials and online resources supplied by iCount or their selected partners is expressly reserved. Any unauthorised duplication, publication or distribution is strictly prohibited.
The customer agrees to fully indemnify iCount and relevant third parties in respect of any infringement of intellectual property right.
The liability for iCount and its Directors, Partners and employees for direct losses arising out of their negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this Agreement shall be limited to the cash receipts from the student or employer for the course they are attending at that time.
iCount and its Directors, Partners and employees shall not be liable for any indirect or consequential loss whether arising from negligence, breach of contract or otherwise.
iCount warrants that study materials will be of satisfactory quality but does not warrant that study materials will be error free.
iCount warrants that it will perform any services under this Agreement with reasonable skill and care.
These warranties are provided in lieu of all other warranties express or implied which are hereby excluded to the fullest extent permitted by law.
iCount may use the information to inform students about courses, products or services which may be of interest to them and their employers.
iCount may use the information to inform students of feedback and exam results.
iCount may communicate with the student’s employer regarding their progress, results and attendance.
Students have the right to receive details of the personal information held by iCount.
If any provision of this Agreement is held to be invalid or unenforceable by any tribunal of competent jurisdiction, the remaining provisions shall not be affected and shall be carried out as closely as possible according to the original intent.
The parties to this Agreement irrevocably submit to the exclusive jurisdiction of the English Courts for the determination of disputes arising under this Agreement.